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TQM: Introduction to and Overview of Total Quality Management, by ASQ Quality Press
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Total quality management (TQM) is a term initially coined by the Naval Air Systems Command to describe its management approach to quality improvement. It has since taken on many meanings. Simply put, TQM is a management approach to long-term success through customer satisfaction. It is based on the participation of all members of an organization in improving processes, products, services, and the culture they work in.
This concise introduction to and overview provides:
•The primary elements of TQM
•History
•Guidelines for implementing, including common problems
•A synopsis of Deming’s 14 points, considered by many to be the primary basis for TQM
•Benefits of TQM
•TQM’s impact and influence on other management strategies, including ISO 9001, Baldrige, and Six Sigma
•Links to additional resources to learn more about TQM: books, standards, certifications, and articles
Perfect for management students and others first learning about TQM, and also for experts wanting a succinct reference to have in their digital libraries.
- Sales Rank: #472034 in eBooks
- Published on: 2013-05-02
- Released on: 2013-05-02
- Format: Kindle eBook
Most helpful customer reviews
1 of 1 people found the following review helpful.
solid primer...business students! start here...
By Z_editor
TQM is still relevant. The pursuit of quality is always at the center of discussions on the improvement of one's business. This small and inexpensive primer does a great job of introducing some of the key concepts espoused by Deming, Ishikawa, and Juran (just to name a few). Business students...start here!
0 of 0 people found the following review helpful.
Reads like a marketing tool for ASQ
By Babs
The majority of this book is made up of citations from different leaders in the quality field, so it feels like more of a literature review than a book.
Additionally, they cite multiple case studies available but only to ASQ members so to gain any real value you must be a member of ASQ.
0 of 0 people found the following review helpful.
Where's the beef?
By Patrick L. Hagerty
This is nothing but a VERY superficial allusion to TQM, or quality in general. The book provides virtually nothing but internet links to other resources that actually provide real information. A complete waste of $3.00.
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